Elevx Return Policy
At Elevx, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.
Returns & Exchanges:
In Case of return, please reach out to us.
You can exchange items within 3 days of receiving your order.
Items must be unused, unwashed, and in their original packaging with tags attached.
Proof of purchase is required for all returns and exchanges.
Items purchased during sales or promotions may not be eligible for returns or exchanges.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 10 working days, and the amount will be credited back to your original payment method.
Shipping fees are non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping:
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping service to ensure safe delivery.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For any return or exchange requests, contact us at elevxclothing@gmail.com.
